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Solutions |
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Sandcatcher 2.0 is a web-enabled help desk solution. With easy-to-use ticketing,
comprehensive reporting, customer surveys and the flexibility to fit your
organization, Sandcatcher is designed for the IT Manager who needs to deliver
outstanding customer service. |
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Features & Benefits |
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Easy to use org-chart designer. Sandcatcher conforms to your organizational structure in terms of user management and reporting. You're not limited
to one-dimensional department descriptions. |
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Consolidated real-time view of your helpdesk process performance statistics. |
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Comprehensive reporting. Reports offer performance statistics, with drill-down functionality. |
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Customer surveys. Ascertain what your customers think about the service that you provide.
Surveys are customizable, with unlimited questions & answers. |
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Transaction level ticketing engine. Any change to a ticket is recorded with user and timestamp. |
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Queue change notifications via email. When new tickets enter the system or a ticket is changed, you can optionally
receive an email notification. |
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Knowledge base. Use the knowledge base to store process and procedure documents to facilitate
rapid closure of service issues. |
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Security. The Sandcatcher security model gives you ability to grant or deny access
to functions depending on the user group. |
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Journal. Capture relevent events that may have a future impact on service. |
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Searchable tickets. Tickes are searchable on virtually every field. |
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Customized menus. All drop-down menus are user defined, such as category, location, and priority descriptions. |
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